There are many things we pride ourselves here at Utopian Designs, but what we place above all else is client care. Many organizations and businesses stick to the motto “The client is always right”. Here at Utopian Designs, we have another motto “The client’s opinions are always welcomed”. To us, our clients aren’t just people that want something done and we do it with no questions asked. Clients at Utopian Designs are first and foremost, for lack of a better word, guests.
Clients are our guest
As a guest, the client will be welcomed with open arms and will be made to feel at home. Utopian Designs takes the opinion of our “guests” very seriously. Many companies tell their clients “just leave it to us; we will do everything for you”. We believe that saying that would be an insult to our clients. Clients aren’t just there for the profit of the business. A client is a person that knows what they want and have ideas for the direction that their site will take. Who else knows their business better than the client themselves?
Many web design and development companies focus heavily on the technical and production aspect of their business. The customer care part is basically non – existent beyond the instruction stage. What most of them do is, contact the client, ask them what they have in mind and then start working on their page. At Utopian Designs, the customer care does not end when the client contacts us and gives us a general idea of what they want.. We begin by taking them over step by step of our work process. During this time we explain to them how they can view the progression of their site in real time. By allowing our clients to monitor the creation of their website in real time, we can get their opinions instantaneously and correct or improve something that they don’t like.
No switched off phones at Utopian Designs
Replying vaguely to the client is easy. That’s not how we operate at Utopian Designs. We take care of our clients long after our shifts have finished. Day or night, our clients will get a response, be that via email, Whatsapp, Facebook or any other means of communication.
You will find no closed doors at Utopian Designs, only professionalism and most important of all, guidance throughout the entirety of the building of your website.